Senior Application Support Specialist

 Key Responsibilities:

• Analyze and understand user requirements to provide effective application solutions.
• Administer, support, and maintain Microsoft Dynamics 365 ERP, ensuring system reliability and optimization.
• Develop and manage Power Apps solutions to enhance operational efficiency and automate workflows.
• Administer, support, and optimize Student Information System, Learning Management System, Digital Archiving, HR System, and any additional applications introduced based on business needs.
• Provide front-end application support via phone, email, ticketing systems, or face-to-face interactions.
• Conduct user training sessions to ensure proper utilization of systems and applications.
• Manage the system change requests, evaluating the need for updates through standard procedures.
• Document operational processes, develop user manuals, and maintain accurate system records.
• Communicate with external vendors for technical support and software enhancements.
• Identify opportunities to improve business and technical processes through digital transformation initiatives.
• Prepare and present technical reports on system performance and application status.

  Requirements:

• Bachelor’s degree in computer science or a related field.
• Minimum of 6 years of experience in application support within large-scale organizations serving 1,500+ users.
• Familiarity with ITIL best practices (preferred).

 Technical Skills:

• Expertise in Microsoft Dynamics 365 ERP, ensuring effective implementation and management.
• Experience with Power Apps for low-code development and process automation.
• Strong background in enterprise applications, including SIS, LMS, Digital Archiving, and HR systems.
• Ability to quickly learn and adapt to new software technologies.
• Proficiency in remote access applications for troubleshooting and system management.

  Soft Skills:

• Excellent communication skills with users, colleagues, and vendors.
• Flexible and adaptable personality, capable of handling evolving business needs.
• Strong analytical thinking and problem-solving capabilities.
• Ability to work collaboratively within teams and independently when needed.
• Advanced internet research skills to support technical solutions.
• Proactive approach with strong self-management skills.
• Good command of English.

   If you are interested, kindly submit your CV to: Recruitment@nu.edu.eg
   Please mention ( Senior Application Support Specialist ) in the subject field.